Terms and conditions
Please read the following rules of our holiday complex TAOR Karpaty Resort & Spa ****:
The hotel is open 24 hours a day. Check-in time – 15:00, check-out time – 11:00.
Room for Guest is provided with the presentation of a passport or another identity document of a person, birth certificate of minors under the 16 years old, and filling out the Guest’s registration form. Identity documents should be submitted by each Guest who will be accommodated in the hotel (including children).
If Guest warns the hotel of early departure (compared with reservation) less than 24 hours before check-out day, Guest is obligated to pay the penalty in the amount of one night stay and for the services actually provided.
In case of departure before check-out day during the May and New Year holidays or the Holidays season, the accommodation fee will not be refunded or reimbursed.
Early check-in from 06:00 is paid additionally at the rate of 50% cost of the stay (breakfast is included in the price). Late check-out to 20:00 pm is paid additionally at 10% cost of the stay per 1 hour.
Children under 5 years inclusive are accommodated free of charge in one room with parents without extra bed. For accommodation of children over 5 years, adults and for the extra bed in the room for children under 5 years an additional fee is charged in the room according to the hotel price list. The cost can be found by contacting the hotel or the central reservation department.
The Guest has the right to invite visitors to his/her room from 08:00 am to 10:00 pm. If the visitor stays in the room after 10:00, the Guest must pay for extra person according to the hotel price list.
The hotel administrator has the right to evict the guest due to rude behavior. We ask you to remain silent on the territory of the recreation complex after 23:00 to 9:00.
The price includes:
– use of aqua area (large pool and children’s pool, jacuzzi, Finnish and Turkish saunas)
– doctor’s consultation
– pump room of mineral waters
– fabulous hut with animator.
– parking lot with round-the-clock video surveillance
– Wi-Fi throughout the complex
The rooms have a minibar with cooling function. This temperature is not suitable for storing dairy products and baby food – it is dangerous to your health!
Video surveillance is conducted on the territory of the complex.
Current cleaning (dust removal, garbage removal, dishwashing, cleaning of bathrooms, replacement of towels, toilet accessories) is carried out daily. General cleaning, bed linen is changed once every four days, or at the request of the guest and for an additional fee.
Making a reservation is possible on the website www.taor.com.ua or at the reservation department, calling +38 097 07 100 07. The reservation is considered confirmed by paying prepayment, which is a guarantee of your reservation. Prepayment of accommodation is made before arrival on the current account within 5 days.
Payment is made by the Guest at the reception of the hotel for the entire period of stay. We accept cash, bank transfer payments and bank cards: Visa, Master Card.
Room rate includes value added taxes. Tourist tax for residents is 23,62 UAH / 1 person / 1 night, for non-residents is 236,15 UAH / 1 person / 1 night.
Free of charge is cancellation booking 14 days before, in the period from 14 to 7 days – a penalty of 30%, cancellation less than 7 days before arrival – a penalty of 100% of the prepayment. In case of cancellation, the funds will be refunded in accordance with the cancellation policy, or will remain on deposit for use at the next check-in.
In case of refund, the Guest must provide a request for refund, the passport of the person who made the payment, as well as the identification code.
All services provided, including additional, the Guest is obliged to pay on the day of departure (termination of stay) from the Hotel, according to the invoice or other similar document. Payment may be made in cash or non-cash, or in another manner prescribed by law.
IT IS PROHIBITED IN THE HOTEL
Smoking tobacco products, electronic cigarettes and hookahs throughout the hotel (in rooms, corridors, lounges and restaurants, etc.) is not allowed. Smoking is allowed only in a specially designated place: A fine is 500.00 UAH
Disturb the guests after 23:00 and until 9:00.
Remove utensils, cutlery, food and beverages from the restaurant without prior agreement with the restaurant administration.
It is forbidden to take out towels, other property and move furniture in the rooms.
Bring and store in the hotel (room) substances, materials and objects dangerous to human life.
Bring or use in the room or cottage electric heaters that are not included in the room.
Move furniture without agreement.
ACCOMMODATION WITH ANIMALS
Guest should warn the administrator about the pet and to read the “Rules of living with the pets”
Pets that are allowed to stay in the hotel include only small and medium sized “non-fighting breeds.
The hotel reserves the right to refuse the Guest accommodation with the animal.
Accommodation with pets is allowed only in cottages of any category and is prohibited in hotel rooms.
The cost of living with animals is 300.00 UAH for one day.
To stay in a cottage with a pet, the guest is obliged to make a cash deposit in the amount of the cost of living one day in the cottage, according to the current season, in case of possible risks of property damage. In the absence of losses, at the end of the stay in the cottage, the cash deposit is refunded. In case of more significant damage to the property, the guest is obliged to make an additional cash contribution according to the invoice of property damage.